We understand the anticipation of receiving your order, and we apologise for any delays you may have experienced. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order. 

We are working diligently to dispatch your order as quickly as possible! While our standard aim is to have orders dispatched within 3 days from purchase, please note that during peak sale periods, there may be a delay of up to 7 days beyond our normal dispatch times.

Although we work very hard to avoid discrepancies in our inventory, occasionally we are unable to dispatch your order due to out of stock products. 

In the event that we are unable to dispatch your order, we will notify you promptly. You'll have the flexibility to choose a resolution that suits you best, be it a refund, a credit note, or a replacement item of equal value. If you opt for a replacement, please share details such as your preferred item, colour, and size. While availability may vary, we're committed to accommodating your preferences.

If we have contacted you regarding an undispatched item, please make sure to reply to our email and let us know your preferred resolution.

Delivery Times and Australia Post:
We recognise that delivery times, particularly with Australia Post, can vary. If you're facing prolonged delivery times or your order tracking remains stuck on 'Processing,' we recommend contacting Australia Post. This will ensure a quick resolution. You can contact Australia Post here.

Please be aware that Australia Post investigations generally take 5-10 business days to resolve.